Getting Started in Six SigmaISBN: 978-0-471-66811-4
Paperback
224 pages
November 2004
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Introduction Striving for Perfection in an Imperfect World 1
Chapter 1 The Meaning of Six Sigma 5
Chapter 2 The Customer's Point of View 31
Chapter 3 Outside-In Thinking 61
Chapter 4 The Nature of Quality 91
Chapter 5 Product and Service Defects 117
Chapter 6 Improving Process Systems 139
Chapter 7 Striving for Consistency 165
Chapter 8 Exceptions and Rules 185
Glossary 205
Notes 209
Index 211
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