The IT Outsourcing Guide

Foreword.

Preface.

Acknowledgements.

Introduction.

Know Your Motives.

Developing Critical Success Factors and Criteria.

Discovering Your Environment.

Setting Management Principles.

Preselecting Service Providers.

Preparing the Request for Proposals.

Issuing the Request for Proposals.

Evaluating Request for Proposals Responses.

Undertaking Due Diligence.

Forming the Contract.

Defining Service Level Agreements.

Managing Transition.

Managing the Relationship.

Terminating or Renewing the Contract.

Why Outsource?

Epilogue.

Appendix A: Future Proofing the Contract.

Appendix B: Indicative Contract Contents.

Appendix C: Position Paper Pro Forma.

Appendix D: Contract Change Control Pro Forma.

Appendix E: Contract Requirement Statement.

Appendix F: Examples of Principles.

Appendix G: Outsourcing Timetable.

Appendix H: Business Case Template.

Appendix I: PA Consulting Group's SMART Model.

Further Reading.

References.

Index.