The New Workplace : A Guide to the Human Impact of Modern Working Practices

List of Figures.

List of Tables.

About the Editors.

List of Contributors.

Preface.

Part I: Introduction.

The New Workplace: An Introduction (David Holman & StephenWood).

Part II: Modern Working Practices in The Workplace.

Workers Under Lean Manufacturing (Rick Delbridge).

The Human Side of Total Quality Management (Richard Cooney &Amrik Sohal

Advanced Manufacturing Technology (Bradley Chase & WaldemarKarwowski).

Supply Chain Partnering (Maire Kerrin & BelenIcasati-Johanson).

Team Working (John Cordery).

Call Centres (David Holman).

Knowledge Management (Harry Scarbrough).

Employee Involvement: Utilization, Impacts and Future Prospects(George S. Benson & Edward E. Lawler III).

Promoting a Pro-active and Innovative Workforce for the NewWorkplace (Kerry L. Unsworth & Sharon K. Parker).

Teleworking and Virtual Organisations (David Lamond, Kevin Daniels& Peter Standen).

Performance Management Practices and Motivation (Robert D.Pritchard & Stephanie C. Payne).

E-business: Future prospects? (Chris Clegg, Belen Icasati-Johanson& Stuart Bennett).

Part III: Organisational Performance and Productivity.

Organisational Performance and Manufacturing Practices (StephenWood).

Organisational Performance in Services (Rosemary Batt &Virginia Doellgast).

The Human Resource -
Firm Performance Relationship: Methodological and TheoreticalChallenges (Patrick M. Wright & Timothy M. Gardner).

Part IV: Tools and Methods for Design and Evaluation.

Tools and Methods to Support the Design and Implementation of NewWork Systems (Enid Mumford & Carolyn Axtell).

Examining New Technologies and New Ways of Working: Methods forDesigning Evaluation Studies (Sabine Sonnentag).

Part V: Reflection and Critique.

The Future of Work? (Paul Sparrow).

Any nearer a 'better' approach? A critical view (Karen Legge).

Conclusion: Practical, Theoretical and MethodologicalConsiderations (David Holman, Toby Wall & Ann Howard).

Author Index.

Subject Index.