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Keeping Clients for Life

ISBN: 978-0-471-40881-9
Hardcover
240 pages
July 2001
List Price: US $57.95
Government Price: US $29.55
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Preface.

Acknowledgments.

Introduction.

First Meeting: On the Telephone.

Sitting Down with Your Prospects: The Initial Consultation.

Beginning the Process.

Working with Clients.

Frequently Recurring Client Fears and Glitches.

Being Available.

Presenting the Plan.

Follow Up.

The Media is the Message.

Service is Key.

Three Ways to Rate Yourself.

Appendix: Financial Questionnaire.

Index.

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