Total Quality Project Management for the Design Firm: How to Improve Quality, Increase Sales, and Reduce CostsISBN: 978-0-471-30787-7
Hardcover
416 pages
December 1993
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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A Commitment to TQPM Is a Marketing Issue.
The Design Firm as Fishing Village.
Changing the Way We Think About Quality.
Improving the Quality of Design Projects.
Improving the Quality of Studies and Reports.
Improving the Quality of Construction Services.
Improving Management, Administration, and Marketing.
Keeping Your Clients Happy.
Eliminating Quality Problems--Permanently.
Implementing TQPM in Your Organization.
Appendices.
Index.
The Design Firm as Fishing Village.
Changing the Way We Think About Quality.
Improving the Quality of Design Projects.
Improving the Quality of Studies and Reports.
Improving the Quality of Construction Services.
Improving Management, Administration, and Marketing.
Keeping Your Clients Happy.
Eliminating Quality Problems--Permanently.
Implementing TQPM in Your Organization.
Appendices.
Index.
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