Settle it Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation

A Modern Horror Story.

We Have Met the Enemy and He Is Us: How to Turn and Face OurDisputes.

The Power of Ritual: How to Use Ritual to Resolve OurDisputes.

Don't Panic, Plan: How to Brainstorm Our Strategy.

``The Play's the Thing'': How to Use Negotiation to ReachAgreement.

Breaking Impasse: What to Do When We Don't Know What to Do.

You Don't Have to Sue the Tar Out of Everybody: How to UseMediation to Achieve a Fair Result.

Mopping Up: How to Make a Safe and Sound SettlementAgreement.

No Retreat, No Surrender: How to Use Arbitration to End YourDispute.

An Officer and a Gentleman: Choosing a Lawyer.

The Higher Road to a Higher Ground: How to Do the Right Thingand Still Win.

Notes.

Index.