Hospitality World!: An Introduction

OVERVIEW.

Hospitality's History: Then and Now.

The Big Picture.

The Hospitality Business is a Service Business.

An International Perspective.

Tourism Visited.

PLACES TO STAY.

Lodging: More Than Hotels.

How Things Work: Lodging Operations.

PLACES TO EAT.

Foodservice: More Than Restaurants.

How Things Work: Foodservice Operations.

MANAGEMENT TOOLS.

A Human Resources Tool Box.

A Hospitality Marketer's Tool Box.

A Management Information Systems Tool Box.

An Accounting Tool Box.

STRUCTURAL ELEMENTS OF THE HOSPITALITY INDUSTRY.

So You Want to Own a Hotel?

So You Want to Own a Restaurant?

ISSUES AND TRENDS.

Business Ethics.

Strategic Thinking: Looking Toward the Twenty-First Century.

FOR STUDENT ONLY.

Taking Your Place in the World of Hospitality.

The World of Disney Mini Cases.

Index.