King Arthur's Round Table : How Collaborative Conversations Create Smart Organizations

CHAPTER 1: KING ARTHUR’S DREAM.

A Smarter Table.

Putting Our Heads Together.

Power to the People.

Cooling Down Conflict.

Team Intelligence.

From Camelot to Reality.

CHAPTER 2: ORGANIZATIONS ARE MADE OF CONVERSATIONS.

Ernesto’s Truth.

ImageTech and VisionTech.

How Round Is Your Table?

Process Smart and Deciding Smart.

People Smart and the Language of Actions.

The Usual Suspects.

Two Archetypes of Negotiation.

Contact Architecture.

CHAPTER 3: YAKETY YAK AND FEEDBACK.

Yakety Yak, 1958.

The Dilemma of Feedback.

Three Faces of Feedback.

Which Style When?

A Feedback Camelot.

Four Brands of Better Feedback.

Findings from the Feedback Front.

Who to Whom.

Here There Be Dragons.

CHAPTER 4: THE DIFFICULTIES OF BEING OF ONE MIND.

Mind Melds.

What Is Intelligence?

Difficulty 1: The Five-Brain Backlash.

Difficulty 2: Cognitive Oversimplification.

Difficulty 3: Emotional Oversimplification.

Difficulty 4: Regression in the Face of Stress.

Difficulty 5: The Domino Effect.

Difficulty 6: The Power Advantage.

Are We Ready to Give Up Yet?

CHAPTER 5: FROM LORDSHIP TO LEADERSHIP.

Policy 113.

What Leaders Do.

Four Forms of Leadership.

Leadership for Intelligence.

Man with a Horn.

Streetwise Street by Street.

Here There Be Dragons.

CHAPTER 6: ANTS, WEATHER, AND ORGANIZATIONAL INTELLIGENCE.

King Arthur’s Ants.

Common Scents.

Knowledge Weather.

Why Should I Buy This?

Yes, But, Rebut.

The Asian Executive’s Question.

Making the Weather.

CHAPTER 7: COLLABORATION, NOT COBLABORATION.

One of Seven.

Three Faces of Coblaboration.

What Facilitation Does and Why It Is Not Enough.

The Good: What Collaboration Means, How It Helps, and When It Helps.

The Bad: The Pitfalls of Problem Sharing.

The Rules of Which.

The Ugly: The Challenge of Collaborative Citizenship.

The Art of Citizenship.

Here There Be Dragons.

CHAPTER 8: CREATIVE CONFLICT, TRAGIC TRUST.

A Tragedy of Trust.

Calm as a Clam.

Three Ways of Settling Conflict.

Regressive and Progressive Conflict.

How Trust Works.

Trust in the Land of Lear.

Better Conflict through Trust.

Here There Be Superdragons.

CHAPTER 9: CLIMBING TOWARD CAMELOT.

Presto Change-o.

Poetry in Motion.

The One-Eyed Woman.

Pocket Change.

How Change Takes Flight.

The Dragon Unlearning.

The Three Arts of Unlearning.

The Road to Camelot.

EPILOG: ROUNDING THE WORLD.

NOTES.

INDEX.