Operational Review Workbook: Case Studies, Forms, and Exercises

Preface.

Introduction.

Chapter 1: Overview of Operational Reviews.

Stakeholders.

Why Businesses Are in Existence.

Businesses a Company Is Not In.

Some Basic Business Principles.

Criteria for Organizational Growth.

Mental Models and Belief Systems.

Organizational Criteria Example.

Economy, Efficiency, and Effectiveness.

Specific Objectives.

Specific Purposes.

Benefits of Operational Reviews.

Operational Review Phases.

Operational Review Engagement Development.

What Functions to Review.

Initial Survey.

Case Study: Joe Sorry, Inc.

Case Situation: Leasing Insurance Costs.

Review Questions.

Suggested Responses.

Chapter 2: Planning Phase.

Information to Be Obtained.

Sources of Information.

Review of Organizational Planning and Budget Systems.

Organizational Structure and the Role of Management.

Planning Phase Work Program.

Case Study: Joe Sorry, Inc., Planning Phase.

Case Situation: Purchase Order Quantity Tolerances.

Review Questions.

Suggested Responses.

Chapter 3: Work Program Phase.

Benefits of the Operational Review Work Program.

Work Program Work Steps.

Engagement Control.

Case Study: Joe Sorry Company, Work Program Phase.

Case Study Situation: Defective Merchandise Returns.

Case Study Situation: Equipment Maintenance Review.

Review Questions.

Suggested Responses.

Chapter 4: Field Work Phase.

Field Work Techniques.

Specific Field Work Techniques.

Work Papers.

Case Study: Joe Sorry Company, Field Work Phase.

Case Situation: Clerical Procedures.

Review Questions.

Suggested Responses.

Chapter 5: Development of Review Findings.

Operational Review Finding Attributes.

Operational Review Criteria Standards.

Some Possible Types of Causes.

Effects of Operational Review Findings: Possible Indicators.

Review Findings Development Checklist.

Case Study: Joe Sorry Company, Development of Findings.

Case Study: Finished Goods Shipments.

Case Situation: Shipping and Receiving Procedures.

Case Situation: Accounts Receivable and Collections.

Review Questions.

Suggested Responses.

Chapter 6: Reporting Phase.

Characteristics of Good Reporting.

Examples of Reporting Operational Review Results.

ABCs of Effective Report Writing.

Case Study: Joe Sorry Company, Reporting Phase.

Review Questions.

Suggested Responses.