Continuity Management: Preserving Corporate Knowledge and Productivity When Employees Leave

Hamilton Beazley, Jeremiah Boenisch, David Harden

ISBN: 978-0-471-21906-4

Hardcover

288 pages

August 2002

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Description
Table of Contents
Author Information

Introduction.

PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.

1. Knowledge Loss in the Information Age.

2. Knowledge as a Capital Asset.

3. Knowledge Continuity: The New Management Function.

4. The Knowledge Learning Curve.

PART II: CONFESSIONS OF A CONTINUITY MANAGER.

5. Getting Started.

6. Six Steps to Continuity Management.

7. The Knowledge Continuity Assessment.

8. Designing the Knowledge Profile.

9. Developing K-PAQ: The Knowledge Profile Analysis Questions.

10. Developing K-Quest: The Knowledge Questionnaire.

11. Creating the Knowledge Profile.

PART III: KNOWLEDGE ASSET MANAGEMENT.

12. Operational Knowledge Transfer and Acquisition.

13. Realignment of the Organizational Culture and Reward System.

14. Continuity Management in Practice.

References.

Acknowledgments.

Index.

About the Authors.