Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work

Acknowledgments.

Introduction.

PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.

Chapter 1. Knowledge, History, and the Industrial Organization.

Chapter 2. Using the Net to Share What People Know.

Chapter 3. Strategy and Planning for the Knowledge Network.

PART TWO: MATCHING CULTURE WITH TECHNOLOGY.

Chapter 4. The Role of IT in the Effective Knowledge Network.

Chapter 5. Fostering a Knowledge-Sharing Culture.

Chapter 6. Taking Culture Online.

Chapter 7. Choosing and Using Technology.

PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.

Chapter 8. Initiating and Supporting Internal Conversation.

Chapter 9. Conversing with External Stakeholders.

Chapter 10. The Path Ahead.

Appendix A: Resources.

Notes.

Index.