User and Task Analysis for Interface Design

About the book xiv

Acknowledgments xviii

Chapter 1: Introducing User and Task Analysis for Interface Design 1

PART 1: UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS 21

Chapter 2: Thinking about Users 23

Chapter 3: Thinking about Tasks 51

Chapter 4: Thinking about the Users' Environment 91

Chapter 5: Making the Business Case for Site Visits 111

PART 2: GETTING READY FOR SITE VISITS 127

Chapter 6: Selecting Techniques 129

Chapter 7: Setting Up Site Visits 155

Chapter 8: Preparing for the Site Visits 193

PART 3: CONDUCTING THE SITE VISIT 241

Chapter 9: Conducting the Site Visit—Honing Your Observation Skills 243

Chapter 10: Conducting the Site Visit—Honing Your Interviewing Skills 273

PART 4: MAKING THE TRANSITION FROM ANALYSIS TO DESIGN 295

Chapter 11: Analyzing and Presenting the Data You Have Collected 299

Chapter 12: Working Toward the Interface Design 345

Chapter 13: Prototyping the Interface Design 375

Chapter 14: User and Task Analysis for Documentation and Training 405

Bibliography 439

Appendix A: Template for a Site Visit Plan 447

Appendix B: Resources 455

Appendix C: Guidelines for User-Interface Design 457

Index 479