Textbook
Operations Management: A Process Approach with SpreadsheetsISBN: 978-0-471-16545-3
Hardcover
860 pages
February 1998, ©1998
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- The text's business process orientation. This approach is appealing because it concentrates on the generic process found in all enterprises, including customer processes, resource management, process engineering, product supply chain,and support processes.
- The use of spreadsheets as a problem-solving tool. This is not only cutting edge for this market,it also teaches students problem solving skills that can be appliedto other courses and future jobs.
- A shorter, one-color format. These features make the text an attractive alternative to the large, costly books currently available, while at the same time making it a premier choice for half-semester modules.