How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-DefenseISBN: 978-0-471-15701-4
Hardcover
190 pages
April 1997, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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OVERVIEW.
Is Hostile Language Bad?
Is Hostile Language Necessary?
LAYING THE FOUNDATION.
Detachment.
Listening.
Metaphors.
TECHNIQUES.
Using the Satir Modes.
Using Presuppositions.
Managing the Verbal Attack Patterns.
Reducing Tension, Increasing Rapport.
Conclusion.
References and Bibliography.
Index.
Is Hostile Language Bad?
Is Hostile Language Necessary?
LAYING THE FOUNDATION.
Detachment.
Listening.
Metaphors.
TECHNIQUES.
Using the Satir Modes.
Using Presuppositions.
Managing the Verbal Attack Patterns.
Reducing Tension, Increasing Rapport.
Conclusion.
References and Bibliography.
Index.
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General Self-Help
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