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Textbook

Human Resource Management in the Hospitality Industry

ISBN: 978-0-471-11056-9
Hardcover
352 pages
February 1996, ©1996
List Price: US $140.95
Government Price: US $105.56
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Human Resource Management in the Hospitality Industry (0471110566) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 15-20 days delivery time. The book is not returnable.

Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.
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