Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Preface.

Part 1 Not Your Father's Ruler.

Chapter 1 You Can Now Measure Everything, but You Won't Survive Without the Metrics that Matter to Your Business.

Chapter 2 How to Get Started.

Chapter 3 Seven Steps to the Perfect Measurement Program: How to Prove Your Results and Use Your Results to Improve.

Chapter 4 Yes, You Can Afford to Measure: Choosing the Right Measurement Tool for the Job.

Part 2 How to Measure What People Are Saying About You Online and Off.

Chapter 5 How to Measure Marketing, Public Relations and Advertising in a Social Media World.

Chapter 6 How to Use Numbers to Get Closer to Your Customers.

Chapter 7 Measuring the Impact of Events, Sponsorships, and Speaking Engagements.

Chapter 8 How to Measure Influencers and Thought Leadership.

Chapter 9 Measuring Relationships with Your Local Community.

Chapter 10 Measuring What Your Employees Think.

Chapter 11 Threats to Your Reputation: How to Measure Crises.

Chapter 12 Measuring Relationships with Salespeople, Channel Partners, and Franchisees.

Chapter 13 Measurement for Nonprofits.

Chapter 14 Measure What Matters in Higher Education: How to Get an A in Measurement.

Epilogue: Whither Measurement?

Appendix 1: The Grunig Relationship Survey.

Appendix 2: Measurement Resources.

Glossary.

References.

Index.