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Smart Questions: Learn to Ask the Right Questions for Powerful Results

ISBN: 978-0-470-89407-1
Paperback
320 pages
June 2010, Jossey-Bass
List Price: US $38.00
Government Price: US $19.38
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Smart Questions: Learn to Ask the Right Questions for Powerful Results (0470894075) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Preface xi

1 Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions 1

2 SQA Phase 1: Getting People Involved 43

3 SQA Phase 2: Selecting a Focus Purpose 87

4 SQA Phase 3: Creating an Ideal Future Solution 132

5 SQA Phase 4: Building a Living Solution for Today and Tomorrow 180

6 The Power of SQA: Two Case Studies 230

7 SQA in Organizations and Society 264

References 283

Acknowledgments 285

The Authors 287

Index 289

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