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The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

ISBN: 978-0-470-88129-3
Hardcover
224 pages
February 2011
List Price: US $49.00
Government Price: US $31.36
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The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital (0470881291) cover image
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Acknowledgements.

Preface: Getting Started on Your Knowledge Management Journey.

Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.

Chapter 2: Making the Business Case for Managing Intellectual Capital.

Chapter 3: The Importance of Strategy in Knowledge Management.

Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.

Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.

Chapter 6: Managing Interactions for Knowledge Creation and Sharing.

Chapter 7: Capturing and Reusing Knowledge.

Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.

Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.

Chapter 10: Innovating for a New Beginning.

Conclusion: Implementing Knowledge Management: A Step-by-Step Process.

Appendix: Defining Key Terms.

Notes.

Index.

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