The Silent Language of Leaders: How Body Language Can Help--or Hurt--How You Lead

1 LEADERSHIP AT A GLANCE 13

Your Three Brains 15

Wired for Body Language 18

The Eye of the Beholder 20

Personal Curb Appeal 21

Five Mistakes People Make Reading Your Body Language 27

When Your Body Doesn’t Match Your Words 32

The Body Language of a Great Leader 34

2 NEGOTIATION 35

Four Tips for Reading Body Language 38

Are They with You or Against You? 42

Dealing with the Disengaged 53

Are They Bluffing? 54

Body Language Guidelines for Negotiators 57

3 LEADING CHANGE 67

This Is Your Brain on Change 68

The Body-Mind Connection 73

Announcing Change 79

What Do People Want from You? 90

The Power of Empathy 91

4 COLLABORATION 93

The Universal Need for Collaboration 94

Wired to Connect 97

Six Body Language Tips for Inclusion 102

The Importance of How You Say What You Say 108

Using Space 111

Dress for Success 121

What Your Office Says About You 123

Familiarity Breeds Collaboration 125

5 COMMUNICATING VIRTUALLY AND FACE-TO-FACE 127

Technology, the Great Enabler 129

Six Tips for a Conference Call 135

Important Tips for Videoconferencing 137

Technology Brings a New Range of

Communication Options 138

What's So Great About Face-to-Face? 143

6 HE LEADS, SHE LEADS 151

The Neuroscience of Gender 152

Why Jane Doesn't Lead 155

Thirteen Gender-Based Differences in

Nonverbal Communication 159

Leadership Styles of Men and Women 163

The Body Language of Male and

Female Leaders 164

Body Language Tips for Male and

Female Leaders 168

Men Are from Mars, Women Are from Venus 174

7 WORKING WITH GLOBAL TEAMS 177

Culture 179

Cross-Cultural Body Language 188

Lessons Learned 193

8 INTERNATIONAL BODY LANGUAGE 195

Greeting Behaviors 200

Business Cards 204

Time 206

Distance and Touch 211

Eye Contact 215

Seating 217

Emotions 221

Women 225

Closing Words of Advice 226

9 THE NONVERBAL FUTURE OF LEADERSHIP 237

All Generations Bring Change 238

The New Generation of Workers 240

Gen Y and the Future of Visual Technology 242

The Future of Leadership 248

Predictions for the Future of Body Language 249

Acknowledgments 255

Notes 257

About the Author 265

Index 267