Global IT Management: A Practical Approach

Table of Exhibits.

Table of Figures.

Table of Tables.

Acknowledgements.

1. Why globalize IT management?

2. Organization.

Introduction.

Core IT services.

Forces shaping IT organizations.

Basic organizational variants.

Two sides to a coin.

A practical approach.

Key players and institutions.

Moving towards action.

3. Architecture.

Introduction.

Options and expectations.

Managing architecture.

Organization.

Funding.

Map current IT architecture.

Adapt architecture to requirements.

Tool support.

Summary.

4. Strategy.

Introduction.

Options and expectations.

Managing strategy.

Organization.

Funding.

Agree strategy.

Align organization.

Implementation.

Review progress.

Tool support.

Summary.

5. Standards.

Introduction.

Options and expectations.

Choice of standards.

Managing standards.

Organization.

Funding.

Defining new standards.

Maintaining standards.

Handling exceptions.

Tool support.

Summary.

6. Control.

Introduction.

Options and expectations.

Managing control.

Organization.

Funding.

Managing IT costs.

Project control.

Implementing balanced scorecards for IT.

Tool support.

Summary.

7. Value of Global IT Management—Tested.

Appendix: Positioning with established best practices.

COBIT^®.

ITIL^®.

PRINCE2^®.

Glossary and acronyms.

References.

Index.