Making IT Happen: Critical Issues in IT Management

Series Preface.

Preface.

Acknowledgments.

PART A: THE CHANGING ROLE OF IT.

A Look at IT in the Next Five Years.

Managing the Social Impacts of Technology.

Managing External Relationships.

Knowledge Management and IT.

Risk Management in IT: Problems and Potential.

Achieving Effective Change with IT.

PART B: LEVERAGING BUSINESS WITH IT.

Aligning IT with the Business.

Mergers and IT: Making the Most of an Arranged Marriage.

Leveraging CRM with IT.

ERP Systems: What a Manager Needs to Know.

Estimating the Benefits of IT.

IT Project Prioritization.

PART C: MANAGING TECHNOLOGY.

Managing the Technology Portfolio.

Emerging Technologies and the Surfer Syndrome.

IT-sourcing: Build, Buy, or Market.

IT Architecture for Enterprise Flexibility.

Enterprise Application Integration.

PART D: PEOPLE AND PRODUCTIVITY.

Recruiting and Retaining the Best in IT.

Developing Effective IT Project-managers.

Developing Effective IT Leaders.

Best Practice in IT.

Managing the Virtual Workforce.

The IT Measurement Matrix.

Index.