The Human Side of Outsourcing: Psychological Theory and Management Practice

List of Contributors.

Foreword.

Preface.

Acknowledgements.

Part I Outsourcing in Practice.

1 Introduction (Stephanie J. Morgan).

2 The Client Side – Retained Organization (Irvine Caplan).

3 Outsourcing – A Provider’s Tale (Simone Hemingway).

4 Sourcing for Outsourcing (Yvonne Williams).

5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom – Lessons in Life (Ian Pogson).

Part II Theory and Evidence.

6 Introduction to Theory and Evidence (Stephanie J. Morgan).

7 The Context and Narrative of Outsourcing (Royston Morgan).

8 Cultural Differences in Outsourcing (Brigitte Cobb).

9 Establishing Trust in Virtual Teams (Alex Watts).

10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan).

11 The Experience of Outsourcing Transfers – A Life-Cycle Approach(Royston Morgan).

12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth).

13 Transitioning and the Psychological Contract (Stephanie J. Morgan).

14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan).

Index.