Credibility: How Leaders Gain and Lose It, Why People Demand It, 2nd Edition

Introduction On Credibility and the Restoration of Trust and Confidence xi

1 Leadership Is a Relationship 1

2 Credibility Makes a Difference 22

3 Discover Your Self 42

4 Appreciate Constituents 62

5 Affirm Shared Values 84

6 Develop Capacity 111

7 Serve a Purpose 132

8 Sustain Hope 153

9 The Struggle to Be Human 174

Epilogue Character Counts 201

Notes 203

Acknowledgments 229

About the Authors 233

Index 237