The Great Workplace: How to Build It, How to Keep It, and Why It Matters

Foreword xi
By Robert Levering

Preface xv

1 Introduction: The Value of Creating Great Workplaces 1

SAS: Taking Care of Their Greatest Asset

2 Credibility: “I Believe in My Leaders.” 27

Pricewaterhousecoopers LLP: Inspiring Excellence

Google: Finding the Googlers in a Very Large Haystack

3 Respect: “I am a Valued Member of This Organization.” 61

General Mills: Developing Great Managers

SC Johnson: A Family Company

4 Fairness: “Everyone Plays By the Same Rules.” 97

Scripps Health: All for One and One for All

CH2M HILL: Ownership as a Way of Life

5 Pride: “I Contribute to Something Really Meaningful.” 127

Wegmans Food Markets: Proud of Their Contributions to Communities

W. L. Gore & Associates: An Innovative Culture and a Culture for Innovation

6 Camaraderie: “The People Here Are Great!” 155

Camden Property Trust: Building a Fun Community for Employees and Residents

Microsoft: Geniuses Welcome

7 Global Perspectives: Great Workplaces Around the World 183

8 Taking Action: Creating Your Great Workplace 203

References and Resources 223

Acknowledgments 225

About the Authors 229

Index 231