Wiley.com
Print this page Share

Performance Dashboards: Measuring, Monitoring, and Managing Your Business, 2nd Edition

ISBN: 978-0-470-58983-0
Hardcover
336 pages
November 2010
List Price: US $49.95
Government Price: US $26.52
Enter Quantity:   Buy
Performance Dashboards: Measuring, Monitoring, and Managing Your Business, 2nd Edition (0470589833) cover image

Foreword vii

Preface to the Second Edition ix

Preface to the First Edition xiii

Part I The Landscape for Performance Dashboards 1

Chapter 1 What Are Performance Dashboards? 3

Chapter 2 The Context for Performance Dashboards 23

Chapter 3 Assessing Your Organizational Readiness 43

Chapter 4 Assessing Your Technical Readiness 57

Chapter 5 How to Align Business and IT 81

Part II Performance Dashboards in Action 99

Chapter 6 Types of Performance Dashboards 101

Chapter 7 Operational Dashboards in Action 123

Chapter 8 Tactical Dashboards in Action 139                                                                                                                 

Chapter 9 Strategic Dashboards in Action 157

Part III Critical Success Factors: Tips from the Trenches 179

Chapter 10 How to Launch, Manage, and Sustain the Project 181

Chapter 11 How to Create Effective Performance Metrics 197

Chapter 12 How to Design Effective Dashboard Displays 223

Chapter 13 How to Architect a Performance Dashboard 251

Chapter 14 How to Deploy and Integrate Dashboards 273

Chapter 15 How to Ensure Adoption and Drive Positive Change 293

Index 309

Related Titles

Business Technology

by Vinnie Mirchandani, Marc Benioff (Foreword by)
by Joe Stenzel (Editor), Gary Cokins, Karl D. Schubert, Michael H. Hugos, Randy Betancourt, Alyssa Farrell, Bill Flemming, Jonathan Hujsak
by Paul S. Goodman, Lee S. Sproull
by Carlos Andre Reis Pinheiro
Back to Top