Renegotiating Health Care: Resolving Conflict to Build Collaboration, 2nd Edition

Preface vii

Acknowledgments xiii

The Authors xv

Part One Conflict

1 Why Conflict? 3

2 Moving Beyond Conflict 19

3 Setting the Stage for Negotiation 41

Part Two Negotiation

4 Interest-Based Negotiation 63

5 Framing to Generate Options 83

6 Reframing to Spur Momentum 107

7 The Walk in the Woods 139

Part Three Contest, Resolution, and Connectivity

8 Positional Bargaining 179

9 Mediation, Arbitration, and Dispute Resolution 223

10 Meta-Leadership 261

Part Four Evolving Health Care Practice

11 Designing a More Cohesive, Better-Linked Health System 295

12 Evolving with Technology 321

13 The Negotiating Patient 351

14 Changing Work and a Changing Workforce 383

Part Five Shaping Purpose

15 Crafting the Essentials 419

16 Constructing a Resilient Balance 449

Appendix: List of Characters 463

References 467

Index 477