Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work

Preface.

Acknowledgments.

Chapter 1 The Human Touch.

Why This Book?

Terminology and Definitions.

Taking a Holistic View.

Getting into the Flow.

Case Study: ToolPool.

Chapter 2 Getting Started.

Project versus Initiative.

Team Structures.

Strategy and Assessment.

Big Bang or Small.

Chapter 3 Roles.

Who Should Introduce and Drive Knowledge Flow Management?

Who Should Worry about Knowledge Flow Management?

Knowledge Intermediaries.

Chapter 4 Basic Requirements for Successful Knowledge Flow Management.

Passionate Initiative Support.

Culture.

Trust.

Executive Support.

Multiple Drivers.

Chapter 5 Driving for Success.

Internal Marketing: The Myth of Build It and They Will Come.

The Pulse.

Keep It Simple.

Go Global: The Power of Scaling.

Motivation.

What If Your Knowledge Takes a Walk?

Chapter 6 Barriers.

Barriers Hindering the Flow.

Knowledge Is Power: How Long?

Sharing Knowledge Takes Effort.

I Need Two More Weeks.

Less Can Be More.

Legal Limitations.

Chapter 7 The Technology Trap.

Asset or Pointer.

Tools: Not Only Technology.

CoPs.

Skills Management.

“Knowledge Bases”.

Portals.

Open Space Technology.

Search.

Stories.

Knowledge Transfer Sessions.

Chapter 8 Measure and Analyze.

Measure to Get What You Want.

Measuring Quality.

Analyze Your Initiative.

Feed It Back.

Chapter 9 Knowledge Flow Management: The Next Generation.

The Role of Web 2.0++.

Social Media Internally.

What about 2020?

Special Roles and Jobs.

Stone Age: Creativity Leap through Communities.

Technical Infrastructures.

Chapter 10 Final Thoughts.

Appendix A: Key Success Factors.

Appendix B: Additional Resources.

About the Author.

Index.