The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

About the Author.

Preface.

1 Motor City Sadness.

Overview of Lean fundamentals.

How Lean looks different in white-collar environments vs. the factory.

Waste in health care and the restaurant business.

2 Lotus Land.

The nature of big companies.

Big Company Disease.

Obstacles to transforming big companies.

Role of the Shusa.

3 What Have I Learned?

Lean fundamentals.

Lean thinking—core mental models.

Waste in business processes.

Introduction to problem solving.

Nature of transformation.

4 How Will We Change Their Thinking?

Reflections on how to deepen and extend mental models.

The nature of value and waste in knowledge work.

Grasping the situation by going to see for yourself.

Basics of system thinking.

5 Focus and Alignment—When You're a Jet, You're a Jet.

Fundamentals of strategy deployment.

Defining True North, our strategic and philosophical objective.

How strategy making actually works in organizations.

How the New York Jets might apply strategy deployment.

6 Cluing into Chloe.

Politics in large organizations.

Creating a shared vision.

Strategy deployment in action.

Deploying targets and tactics through Catchball.

7 A Trip to Boston to Dispel the Fog.

Role of the leader.

The Water Ring model.

How complex systems fail—and succeed.

The Four Rules—Standards, Connections, Pathways, Improvement.

The Remedy to Big Company Disease.

8 Marketing—Leaning Out the Mad Men.

Marketing basics.

Mental models in marketing.

Waste and value in marketing.

Yamazume.

Takt, flow, and pull in Marketing.

Expected, Specified, and Delightful Value.

9 Design and Engineering—Making Knowledge Flow.

Mental models in Design.

Value and waste in Design and Engineering.

Production physics—implications for Design.

Small batch learning.

Takt, flow, and pull in Design.

Set-based concurrent engineering.

10 Nick Papas Falls into the Abyss.

Mental models in health care.

Value and waste in health care.

Lean fundamentals in health care.

Our health-care mess—root cause and countermeasures.

The Four Capabilities.

The Remedy to Big Company Disease–reprise.

11 My Beautiful Mind—Leaning Out Our Supply Chain.

Mental models in supply chain.

The Nash equilibrium.

The importance of information flow.

The Groundhog Day Effect.

The Bullwhip Effect—causes and countermeasures.

What is heijunka?

Process and system kaizen.

12 Dealers, Spielers, and Concealers.

Mental models in retail.

Principles of lean provision.

Provision/consumption maps.

Politics in large organizations.

Financial aspects of Lean.

Possible effects of standard cost accounting.

Lean in Human Resources.

13 Scylla and Charybdis.

Politics in large organizations.

14 Be My Phenomena.

Nature of transformation.

Ethics.

The cardinal virtues.

Lean leadership.

Glossary.

References.