Indispensable By Monday : Learn the Profit-Producing Behaviors that will Help Your Company and YourselfISBN: 978-0-470-55477-7
Hardcover
192 pages
February 2010
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Foreword Joseph Grenny xi
Preface xv
Acknowledgments xvii
Part 1 Help Your Company, Help Yourself 1
What’s in It for You? 3
What Does Indispensability Look Like? 4
Employed? Keep the Job You Have. . . . Unemployed? Get the Job You Want 6
1,800 Business Leaders Can’t Be Wrong: What Your Boss Wants You to Do 9
Do You Bring in More Than You Cost? 12
All Dollars are Not Created Equal: How to Find the Most Valuable Ones 18
The Résumé That Speaks Volumes: Capture Your Contributions 19
Death of the Suggestion Box: May It Rest in Pieces 22
Part 2 Pull Money out of Thin Air 29
Creating Unexpected Profit is Always Your Best Strategy 31
Profit Source 1: Yes, There are Still Costs to Be Cut 31
Profit Source 2: Ansoff RevisitedHow to Harvest More Money from Customers 47
Profit Source 3: Refunds and RebatesGet ’Em While They’re Hot 54
Profit Source 4: Improve Every Process and Earn by Every Improvement 57
Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door 64
Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers 68
Profit Source 7: Print Money at Work by Doing Your Own Job Better 73
Profit Source 8: How I Spent My Summer Vacation Finding $500,000 in New Zealand 82
Profit Source 9: Supply Your Suppliers with Profit Let Them Supply Discounts in Return 88
Profit Source 10: Become Indispensable to Customers by Giving Them Money 90
Profit Source 11: Improve Company Cash Flow and Become a Hero 92
Profit Source 12: Give Your Company an Unexpected Competitive Advantage 100
Profit Source 13: Should You Work More for Less Money or Work Less for More? 114
Profit Source 14: Soft Skill, Solid Results 130
Part 3 Making It All Work . . . Starting Monday Morning 133
Problem Solving: Generate Only the Highest Value Solutions 135
The New and Improved Performance Appraisal 139
If You’re in Sales, Outsell Everyone Else 141
If You’re a Leader, Lead Toward Increased Profits 145
Everything You Need to Know about Accountingand It’s Not Much 152
About the Author 161
Notes 163
Index 165