Getting Change Right: How Leaders Transform Organizations from the Inside Out

List of Figures ix

Foreword, by Bill George xi

Introduction xv

1 Creating Rapid Widespread Engagement 1

Expert Input: Ken and Mary Gergen on Social Construction and Leading Change 9

Expert Input: Steve Denning on Operating Without Budget or Authority 26

2 Communicating So People Get It and Spread It 31

Expert Input: Rick Stone on the Power of Story 43

3 Energizing Your Most Valuable Players 59

Expert Input: Jim Wolfensohn on Talking to Everyone 60

4 Understanding the Territory of Change 87

Expert Input: Madelyn Blair on Storylistening for Reconnaissance 92

5 Accelerating Change Through Performance Communities 107

Expert Input: Etienne Wenger on Communities of Practice 115

6 Generating Dramatic Surges in Progress 129

Expert Input: Lesley Shneier on the World Bank’s Knowledge Fairs 139

7 Breaking Through Logjams 155

Expert Input: Larry Forster on the Competency for Collaboration 172

8 WorkLifeSuccess in the Midst of Change 175

Expert Input: John Kotter on the Greatest Positive Impact 186

Appendix A:Sample Strategic Engagement Plan 195

Appendix B:JumpStart Storytelling 201

Notes 207

Acknowledgments 211

About the Author 213

Index 215