The Essential Management Toolbox: Tools, Models and Notes for Managers and Consultants

Foreword ix

Introduction xi

Acknowledgements xv

1 Business Planning 1

2 Change Management 13

3 Customer Relationship Management 45

4 Decision Making and Problem Resolution 55

5 Financial Management 83

6 International Management 93

7 Marketing Management 103

8 Organizational Development 125

9 People-Focused Performance Management 139

10 Process Improvement 173

11 Product Management 183

12 Project Management 195

13 Quality Management 211

14 Risk Management 227

15 Strategic Management 243

16 Supply Chain Management 263

17 Time Management 287

18 Undertaking Research 301

19 Working as a Management Consultant 311

20 Workshop Facilitation 333

References 349

Index 355