Talk Less, Say More: Three Habits to Influence Others and Make Things HappenISBN: 978-0-470-50086-6
Hardcover
176 pages
September 2009
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1 CONNECT Managing Attention.
10 Signs You May Be a Weak Connector.
CHAPTER ONE Why Connect?
CHAPTER TWO Stay in Their Moment.
CHAPTER THREE Frontload.
CHAPTER FOUR Goldilocks Candor.
Connect Review and Action Plan.
2 CONVEY Managing Information.
10 Signs You May Be a Weak Conveyor.
CHAPTER FIVE Why Convey?
CHAPTER SIX The Eyes Trump the Ears.
CHAPTER SEVEN Talk in Triplets.
CHAPTER EIGHT Tell Stories.
Convey Review and Action Plan.
3 CONVINCE Managing Action.
10 Signs You May Be a Weak Convincer.
CHAPTER NINE Why Convince?
CHAPTER TEN Sound Decisive.
CHAPTER ELEVEN Transfer Ownership.
CHAPTER TWELVE Adjust Your Energy.
Convince Review and Action Plan.
Putting It All Together.
About the Author.
Acknowledgments.
Index.
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