Don't Be That Boss: How Great Communicators Get the Most Out of Their Employees and Their CareersISBN: 978-0-470-48585-9
Hardcover
224 pages
October 2009
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Introduction.
7:00 AM Connections Made and Missed Out of the Gate.
7:05 Forgetful Mike Lucks Out.
7:06 Dry Cleaners Disappointment for Chad.
7:25 AM Chad plays "The Big Man" in the Break Room.
7:50 Taratino Debate Outside Louis's Office.
7:55 Chad's Strikes Back at the West Coast Phil.
7:57 Mike's Picks Up the Phone.
8:00 AM Sales Rundown: Reality Behind the Numbers.
8:01 Chad Admires His Handiwork.
8:13 Mike Is Behind Schedule, Again.
8:15 Chad Would Die if He Knew About This Bet.
8:18 Wins and Losses for Mike's Team.
8:26 Chad Worries About Phil on the West Coast.
8:27 Jeanie Gets the Info to Mike.
8:27 The Numbers Mislead Chad.
8:52 Mike Busts Dave.
8:54 Chad is Still Sweating About the West Coast.
8:59 Mike Gives Louis a Leadership Lesson or Two.
9:00 AM Financial Reports: A Star Is Born.
9:01 West Coast Frustration for Chad.
9:10 West Coast Jeannie Comes Through.
9:13 Why Mike Likes the Financial Stuff.
9:14 Phil Blasts Back at Chad.
9:15 Mike Likes "Apples to Apples".
9:28 Chad Goes into Deep Thought.
9:30 Chad Makes a Good Catch.
9:53 Mike Invites Ellen to Mahogany Row.
10:00 AM Frustration and Satisfaction: Strategic Plan Update.
10:01 Lynn Gives Chad Some Breathing Room.
10:15 Kim, for Better or for Worse, Leads Mike's Planning Process.
10:16 Chad Delivers Vague Praise Way Too Early.
10:20 Mike's Team Discovers the Employees Want More.
10:45 Hits and Misses for Chad's Team.
11:00 AM Customer Standoff: Accept Real Blame but Never Fall on Your Sword.
11:05 Mike Readies Louis for Combat.
11:07 Chad Comes Up with "The Perfect Storm" Tactic.
11:15 Louis Takes the Early Hit.
11:16 The Customer's Not Buying What Chad and Jody Are Selling.
11:36 Denise Asks for More Than Louis Offers.
11:42 Chad Overplays the Apology Card.
12:00 PM: Chad Negotiates When Mike Doesn't Have To.
12:01 Chad Offers an Olive Branch.
12:06 Mike Finds the Shoe on the Other Foot.
12:15 Chad Makes His Case.
12:20 Mike Paints His Picture of the Future for Colleen.
12:35 James Starts to Negotiate; Chad Is Ready.
12:45 Colleen Weighs In.
12:46 James Accepts the Offer, but Makes One More Push.
12:54 Mike Makes the Offer.
1:00 PM Vendor Negotiations: Winning When You Don't Have the Strongest Hand.
1:03 Mike Preps Kim and Himself.
1:10 Chad and Randy Unveil Their Request.
1:21 Mike Lets Kim Take the Lead.
1:23 Chad Hands the Reigns to Randy, but Doesn't Let Go.
1:50 Mike Starts Asking Jonathan Questions.
1:52 Tracy Busts the Bubble.
2:00 PM Disciplining an Employee: Hit Them with Specifics or Don't Hit Them at All.
2:03 Chad Reaches out to Mike.
2:15 Mike Spells It Out for Gary.
2:18 Chad Follows Up with Lynne.
2:27 Gary Gets No Sympathy from Mike.
2:29 Chad Treads Very Lightly with Susan.
2:36 Mike Shows Gary What Success Looks Like.
2:43 Chad Completes the "Criticism Sandwich".
3:00 PM Employee Promotion: Supervisor Becomes Assistant Manager.
3:01 Chad Perceives a Silver Lining.
3:02 Mike Wastes No Words.
3:04 Tracy Blindsides Chad.
3:04 Mike Lays It Out for Lucy.
3:15 Chad Lays it On Way Too Thick.
3:32 Mike Writes a Personal Note.
4:00 PM: Chad's Production Meeting: Just the Facts Ma’am.
4:01 Chad Relinquishes Some Power.
4:06 Balancing Customer Demands with Profit Margin.
4:13 Simone Stands Strong…for a While.
4:28 Randy Changes the Routine.
4:39 Back to the Regular Routine.
4:47 Simone Comes Back with a Win.
4:55 Mike Asks for Chad to Return the Favor.
5:00 PM Mike's Production Meeting: Not Exactly Kumbaya, but Lots of Give-and-Take.
5:02 Chad Receives a Warm Welcome.
5:05 Lots of Great Info, but No Numbers.
5:15 Leslie Explains Why a Chore She Dislikes Has Helped Her.
5:30 Rebecca Needs to Work Harder.
5:40 Chad Thought He'd see More Backslapping.
6:00 PM After Work Downtime: Mike and Chad Hash It Out.
6:01 Chad Loosens Up.
6:15 Mike Starts In.
6:20 Chad Wants to Hear More.
6:30 Mike Owns Up to His Failures.
6:40 Mike Gives Chad a Lesson.
6:45 Chad Listens to Mike.