The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at WorkISBN: 978-0-470-48584-2
Hardcover
192 pages
November 2009
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Acknowledgments xi
Introduction xv
Chapter 1 Beware of Noah’s Ark 1
Objections to Diversity 26
Chapter 2 The Elephant and the Mouse 31
Combining Forces 41
Point of View 46
Chapter 3 Tell Your Grandma to Go Home 49
Necessary but Not Sufficient 52
Preconceived Notions Have Roots 54
Chapter 4 What’s Easy for You is Hard for Me and How to Navigate the Differences 65
Getting Noticed in Noah’s Ark 67
Getting Out of Your Own Comfort Zone 72
Critical Feedback 83
Who Apologizes and Who Interrupts 91
Mentoring 94
Chapter 5 Unwritten Rules 99
Subtle Inequities 103
Chapter 6 We Hire for Difference and Fire Because They are Not the Same 113
The Danger of Unconscious Thinking, Speaking, and Acting 113
Chapter 7 The Tools in Your Toolbox 135
Think about the People on Your Team 139
Learn to Recognize Other People’s “Grandmas” 140
Fair and Equal with Access, Knowledge, and Feedback 142
Be Careful with Your Words, and How You Interpret the Words of Others 144
The Silent Have Something to Say 146
Results Should Be the Determinant 147
Conclusion 148
References 151
Index 157
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