The Art of Facilitation: The Essentials for Leading Great Meetings and Creating Group Synergy, Revised Edition

Introduction 15

Abridged introduction to the first edition 17

Part 1

1 Preparing the ground 19

2 The role of the facilitator 26

3 A framework for facilitation 36

4 Facilitating yourself 46

5 Facilitating another 54

6 Facilitating a group 65

7 Making interventions 78

8 Shifting levels 87

9 Dialogue and storytelling 97

10 Getting to consensus 105

11 Addressing confl ict 114

Part 2

1 Facilitation and the client 127

2 Cooperative processes in organizations 140

3 Facilitator ethics 149

4 A sustainable society 161

5 Facilitation and therapeutic groupwork 167

6 Facilitation online 175

7 Mapping the fi eld of facilitation 183

Part 3

1 Facilitator education 197

2 Training program 206

3 Processes 233

4 Design frameworks 294

5 Other resources 316

Appendices

A Earthsong Eco-Neighbourhood Body Corporate Rules 321

B Hand signs 324

Notes 327

Bibliography 332

Index 339