Virtual Teamwork: Mastering the Art and Practice of Online Learning and Corporate Collaboration

Acknowledgments ix

Contributors xv

Foreword xxv
Frank Mayadas

Preface xxix
Jerry M. Hultin

Dewey Goes Online xxxiii
Robert Ubell

Part 1 Managing Virtual Teams 1

1 Building Virtual Teams 3
Edward Volchok

2 Leadership 17
Michael R. Ryan

3 Peer and Self-Assessment 45
Paul Resta and Haekyung Lee

4 Mitigating Conflict 65
Richard Dool

5 Virtual Teams in Very Small Classes 91
Elaine Lehecka Pratt

Part 2 Virtual Team Technology 111

6 Choosing Online Collaborative Tools 113
Phylise Banner, M. Katherine (Kit) Brown-Hoekstra, Brenda Huettner, and Char James-Tanny

7 Communication Technologies 137
Anu Sivunen and Maarit Valo

Part 3 Enterprise and Global Teams 159

8 Teaming across Borders 161
Richard Dool

9 Global Corporate Virtual Teams 193
Christine Uber Grosse

10 Corporate Virtual Teaming 211
Luther Tai

11 Virtual Engineering Teams 241
Doug Vogel, Michiel van Genuchten, Carol Saunders, and A.-F. Rutkowski

Index 257