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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

ISBN: 978-0-470-42332-5
Hardcover
720 pages
April 2010
List Price: US $150.75
Government Price: US $104.28
Enter Quantity:   Buy
Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence  (0470423323) cover image

C. M. CHANG is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.

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