Listening to the Future: Why It's Everybody's BusinessISBN: 978-0-470-41344-9
Hardcover
256 pages
December 2008
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Preface.
Acknowledgments.
Chapter 1. Listening to the Future.
Embracing Uncertainty.
The Shape of Things to Come.
Technology and the Changing World.
People Make the Future.
Note.
Chapter 2. Managing a Dynamic Business.
Driving Forces.
Strategic Technology Capabilities.
Tenets for Success.
Dynamic Business: Forces to Watch, Uncertainties to Consider.
Notes.
Chapter 3. Prospering in a Blended World.
Driving Forces.
Strategic Workplace Technologies.
Blending Beyond the Workplace.
Tenets for Success.
Blend Trends.
Notes.
Chapter 4. Insights from Complexity.
Driving Forces.
Strategic Technologies to Drive Insights.
Tenets for Success.
Sources of Insight.
Notes.
Chapter 5. Building Strategic Advantage Through IT.
The Challenge of Measuring Return on Knowledge.
Why IT Matters.
Why Applications Matter.
Why Platforms Matter.
Why Infrastructure Matters.
Creating a Dialog Between Business and IT.
Tenets for Success.
Why IT Still Matters.
Eight Ways to Achieve More Strategic IT.
Key Infrastructure Investments for Competitive Advantage.
Notes.
Chapter 6. From the New World of Business to the New World of Work.
One World of Business.
Always On, Always Connected.
Transparent Organizations.
Workforce Evolution.
Notes.
Chapter 7. Managing Knowledge and Talent in the New World of Business.
Managing Knowledge in One World of Business.
Knowledge Anywhere, Anytime.
Knowledge in the Transparent Organization.
Managing Knowledge for a Changing Workforce.
From “Knowledge Management” to Managing Talent and Knowledge.
Complexity and Specialization.
Simplifying the Knowledge Work Environment.
Toward a Dynamic Knowledge Environment.
Navigating the Dynamic Knowledge Environment.
Embracing Organizational Learning.
10 Starting Points for Dynamics Knowledge Enterprises.
Notes.
Chapter 8. The Future of Industries.
Manufacturing.
Retail.
Government/Public Sector.
Retail Banking and Insurance.
Healthcare.
Education.
Professional Services.
Chapter 9. Hearing the Future.
Strategy and Uncertainties.
Exposing the Dynamic Uncertainty Loop.
Conclusions.
Notes.
Afterword.
Index.
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