Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change

Preface.

Acknowledgments.

CHAPTER 1 Performance-Directed Culture.

Four Levels of Maturity.

Six Performance-Directed Culture Criteria.

The Maturity Model as an Assessment Tool.

CHAPTER 2 Denihan Hospitality Group.

9/11 Rocks the World.

A New Era of Growth Begins.

An Ownership Change Spawns a Brand-New Company.

The Economy Puts the Brakes on Rapid Growth.

The Seeds of a Data-Driven Culture Are Planted.

New Talent Brings Different Perspectives.

Operational and Financial Data Come Together.

Widening Cultural Divide?

Bringing Everything Together.

CHAPTER 3 Cleveland Clinic.

Determined to Lead.

The Gap between Medical Excellence and Business Performance.

Searching for Equilibrium.

The Times Are Changing.

Time for Change.

A New Leader for the 21stCentury.

CHAPTER 4 Northern California Public Broadcasting.

Can the Same Standards Be Applied to Nonprofits and For-Profits?

Setting the Stage for Public Broadcasting in America.

San Francisco's Unique Brand of Public Television.

Seismic Changes in Public Broadcasting.

Money Is Always an Issue.

A Growing Desire for Stronger Financial Management.

New CFO Shakes Things Up.

CHAPTER 5 Mueller Inc.

New Owners and a Changing Market Demand a New Focus.

Mueller Gets Back on Track.

Growth Tests Mueller.

The 21stCentury Brings a New Set of Challenges.

Formalizing Performance Management at Mueller.

An ERP System that Works!

Beyond ERP to Business Intelligence.

Mueller Refines its Management System.

CHAPTER 6 Tying It All Together.

It's All about Change.

Other Factors to Consider.

Applying the Lessons Learned.

Index.