Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

“This welcome volume provides discipline-friendly, carefully crafted frameworks for focusing faculty and staff on the dimensions that matter to student learning and institutional effectiveness.” —George D. Kuh, Chancellor's Professor and director, Indiana University Center for Postsecondary Research

“A welcome contrast to narrow, mechanical views of assessment, this volume provides a comprehensive model for academic program improvement. Readers will find a powerful framework, flexible tools, and a human touch that brings the whole process to life.” —Pat Hutchings, former vice president, The Carnegie Foundation for the Advancement of Teaching

“Comprehensive in its scope, detailed in its research and analysis, practical in its examples and recommendations, this book provides a refreshingly developmental approach to program assessment and improvement.” —Timothy Riordan, associate provost, Alverno College

“This is a holistic reference that can guide academic leaders in program improvement in an organic fashion…. It provides a sound template with specific exemplars for examining undergraduate programs along many dimensions. It will prompt readers to gauge their programs based on the benchmarks and to consider other sources of evidence and activities to document and refine outcomes. This is a resource readers will refer to for a range of purposes, including institutional and program accreditation, internal studies, and other assessment endeavors.” —Marv Noltze, information manager at the University of Wisconsin Oshkosh, a partner institution in the AAC&U Quality Collaboratives initiative, in eAIR Resource Reviews