Delivering Training Workshops: Pfeiffer Essential Guides to Training Basics

1. PREPARING FOR A WORKSHOP.

1. The Importance of Preparation.

2. What's Involved in Preparation.

3. What to Consider When Preparing for a Workshop.

What's Next?

2. SCHEDULING THE WORKSHOP AND PLANNING THE LEARNING ENVIRONMENT.

1. What to Consider When Scheduling.

2. Planning the Learning Environment.

What's Next?

3. PREPARING PARTICIPANTS TO LEARN.

1. How Participants Are Selected.

2. Using Pre-Work Assignments to Engage and Prepare Participants.

3. Getting Managers' Support.

What's Next?

4. PREPARING MATERIALS AND SUPPLIES.

1. What to Consider About Materials and Supplies.

2. Why and How to Use a Checklist.

3. Guidelines for Preparing Materials and Supplies.

4. Make a Backup Plan.

What's Next?

5. PREPARING YOURSELF.

1. A Personal Preparation Primer.

2. Getting to Know the Workshop.

3. Learning More About the Subject.

4. Learning More About the Audience.

5. Thinking About Your Appearance.

6. Practicing Your Delivery.

What's Next?

PART TWO. DELIVERING THE WORKSHOP.

6. GETTING STARTED.

1. Getting Off on the Right Foot.

2. What to Do Before Participants Arrive.

3. Greet People and Make Them Feel Welcome.

4. Opening the Workshop.

What's Next?

7. DELIVERY SKILLS.

1. Overcoming Anxiety and Nervousness.

2. Understanding Nonverbal Communication.

3. Speaking So You Can Be Heard and Understood.

4. Using Equipment, Visual Aids, and Media.

What's Next?

8. HELPING PEOPLE LEARN.

1. Create a Positive Learning Environment.

2. Using Questions.

3. Monitor and Support Individual and Small-Group Work.

What's Next?

9. MANAGING THE LEARNING GROUP.

1. Common Challenges.

2. How to Keep Things Moving and On Track.

3. How to Encourage Participation.

4. How to Handle Behavior Challenges.

What's Next?

10. HOW TO CLOSE AND EVALUATE A WORKSHOP.

1. Why a Closing Is Important.

2. Evaluating the Workshop.

What's Next?

Resources.

About the Author.