Leading in Times of Crisis: Navigating Through Complexity, Diversity and Uncertainty to Save Your Business

Introduction 1

Part One The Challenge 5

1 Navigating the Perfect Storm: Complexity, Diversity, and Uncertainty 6

2 What You’re Up Against as a Leader Today 15

Part Two Nine Ways to Navigate the Perfect Storm Through Whole Leadership 29

Section One Navigating the Wave of Complexity 30

3 Destroy and Rebuild Your Business Model 31

4 Focus, Simplify, and Network Your Organization 45

5 Build a Climate for Innovation 59

Section Two Navigating the Wave of Diversity 74

6 Differentiate and Integrate Your Markets 76

7 Learn to Lead Everyone 90

8 Become Stakeholder Savvy 108

Section Three Navigating the Wave of Uncertainty 123

9 Redefine Risk and Uncertainty 125

10 Balance Conflicting Priorities 138

11 Be Clear What You Have the Courage to Stand For 154

Part Three Developing Whole Leaders and Teams 165

12 Aligning Your Company’s Talent to Navigate the Storm 166

13 Aligning Your Team Around Whole Leadership 179

14 Developing Yourself as a Whole Leader 190

15 Navigating the Perfect Storm: A Final Thought: Why Whole Leaders Will Succeed 200

Bibliography 211

Acknowledgments 217

About the Authors 219

Index 221