Planning and Assessment in Higher Education: Demonstrating Institutional Effectiveness

Preface ix

About the Author xiii

1. The National Context for Assessment 1

2. Starting at the Beginning: Mission-Driven Planning and Assessment 23

3. Assessing Institutional Effectiveness: Student Issues 47

4. A Core Issue in Institutional Effectiveness: Developing Sensible Measures of Student Learning 89

5. Maximizing Human and Fiscal Resources in Support of the Teaching/Learning Process 109

6. A Comparative Context for Examining Data on Teaching Loads and Instructional Costs 133

7. Measuring Administrative Effectiveness 157

8. Communicating Assessment Results 173

9. Where Do We Go From Here? 193

Appendix A: University of Delaware College Selection Survey 207

Appendix B: University of Delaware 2007 Study of Instruction Costs and Productivity, By Academic Discipline 215

References 227

Web-Based References 231

Resources for Further Reading 233

Index 235