Making I/T Work: An Executive's Guide to Implementing Information Technology Systems

Series Foreword

Preface

1 The Promise and Challenge of I/T Investment 1

2 Managing Organizational Change 33

3 Formulating Strategy 59

4 Preparing and Implementing Projects 91

5 Reacting to Abrupt Changes in Strategic Priorities 135

6 Assessing Success and Failure 169

7 Conclusions and Implications 191

The Authors 209

Index 211