Business Intelligence Success Factors: Tools for Aligning Your Business in the Global EconomyISBN: 978-0-470-39240-9
Hardcover
June 2009
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About the Contributors xi
Preface xvii
Acknowledgments xix
Part One The Landscape 1
Chapter 1 The Evolving Business Landscape 3
Navigating Uncharted Waters 5
Shifting from Reactive to Proactive 7
Strategies for Capturing Value 8
Motivation for Change 11
The Evolving Organization 18
chapter 2 Models from Science and Nature 21
Quantum Physics 21
Evolutionary Biology and Living Systems 26
Complexity Science and Chaos 31
Systems Theory and Systems Thinking 37
Part Two The Success Factors 41
Chapter 3 Effective Communication 43
Benefits of Effective Communication 43
Principles of Communication 45
Communication in a High-Tech Economy 47
Nonverbal Communication 49
Theory of Relational Coordination 53
Principles of Dialogue 55
Art of Listening 58
Storytelling 60
Chapter 4 Collaboration 65
Collaborating for the Future 65
Creating a Collaborative Culture 67
Building Collaborative Teams 72
Value of Trust 75
Collaborative Technologies 81
Collaboration in Action: A Case Study 86
Chapter 5 Innovation 91
Creativity 92
Innovation in the Marketplace 100
Tips from the Field 103
Chapter 6 Adaptability 109
The Shifting Paradigm 109
Traditional Methods 110
The New Paradigm 111
Models for Adaptive Organizations 114
Leveraging Chaos in Organizations 115
Conflict Resolution: A Living Systems Approach 121
The Learning Organization 123
A New Global Organization 126
Chapter 7 Leadership 129
The Conscious Leader 129
Social Intelligence 130
Paradox of Empowerment 133
10 Principles for Leading a Dynamic Organization 134
Tapping Organizational Wisdom 146
Part Three Models and Practices 159
Chapter 8 Systems Thinking 161
Basics of Systems Thinking 161
Systems View of Business Analytics 163
Chapter 9 Holacracy 191
Evolving the Organization 191
Introducing Holacracy 195
Organizational Structure 197
Organizational Control 205
Core Practices 216
Shared Language and Meaning 221
Part Four Beyond Our Corporate Borders 223
Chapter 10 Possibilities 225
Holacracy in the World 226
Edgewalkers 233
Organizations on Purpose 237
Bottom Line 252
Appendix A: Resources 255
Appendix B: Suggested Reading 263
About the Author 273
Index 275
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