Putting Patients First: Best Practices in Patient-Centered Care, 2nd Edition

The Editors.

The Contributors.

Prologue (Angelica Thieriot)

INTRODUCTION: PATIENT-CENTERED CARE MOVES INTO THE MAINSTREAM (Susan B. Frampton).

PART ONE: ESSENTIAL ELEMENTS OF PATIENT-CENTERED CARE.

CHAPTER ONE: HUMAN INTERACTIONS AND RELATIONSHIP-CENTERED CARING (Jean Watson and Susan B. Frampton).

CHAPTER TWO: ACCESS TO INFORMATION: INFORMING AND EMPOWERING DIVERSE POPULATIONS (Candace Ford Gray and Michele A. Spatz).

CHAPTER THREE: HEALING PARTNERSHIPS: THE IMPORTANCE OF INVOLVING PATIENTS, FAMILIES, AND VOLUNTEERS (Alexandra Harrison, Gail MacKean, and Margaret Cullivan).

CHAPTER FOUR: NUTRITION: THE NURTURING AND HEALING ASPECTS OF FOOD (David L. Katz and F. Nicholas Jacobs).

CHAPTER FIVE: SPIRITUAL AND CULTURAL DIVERSITY: INNER RESOURCES FOR HEALING (Steven L. Jeffers and Dennis Kenny).

CHAPTER SIX: INTEGRATING COMPLEMENTARY AND ALTERNATIVE PRACTICES INTO CONVENTIONAL CARE (David L. Katz and Ather Ali).

CHAPTER SEVEN: EFFECTS OF VIEWING ART ON HEALTH OUTCOMES (Roger S. Ulrich).

CHAPTER EIGHT: HEALING ENVIRONMENTS: CREATING A NURTURING AND HEALTHY ENVIRONMENT (Kimberly Nelson Montague and Robert F. Sharrow).

CHAPTER NINE: HEALTHY COMMUNITIES: EXPANDING THE BOUNDARIES OF HEALTH CARE (Randall L. Carter and Catherine Whalen).

PART TWO: CURRENT TRENDS IN PATIENT-CENTERED CARE.

CHAPTER TEN: BUILDING THE BUSINESS CASE FOR PATIENT-CENTERED CARE (Patrick A. Charmel).

CHAPTER ELEVEN: THE PHYSICIAN-PATIENT RELATIONSHIP IN THE PATIENT-CENTERED CARE MODEL (H. Lee Kanter and Steven F. Horowitz).

CHAPTER TWELVE: ADAPTING PATIENT-CENTERED CARE TO DIVERSE HEALTH CARE SETTINGS (Heidi Gil, Wendy W. Peche, and Philip J. Wilner).

CHAPTER THIRTEEN: INTEGRATING QUALITY AND SAFETY WITH PATIENT-CENTERED CARE (Carrie Brady and James B. Conway).

CHAPTER FOURTEEN: PATIENT-CENTERED CARE AS PUBLIC POLICY: THE ROLE OF GOVERNMENT, PAYERS, AND THE GENERAL PUBLIC (Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill).

CHAPTER FIFTEEN: BREAKING DOWN THE BARRIERS TO PATIENT-CENTERED CARE (Carrie Brady and Susan B. Frampton).

Epilogue (Linda K. Kenney).

Name Index.

Subject Index.