The Art and Science of 360 Degree Feedback, 2nd Edition

List of Exhibits ix

Preface xi

Acknowledgments xvii

About the Authors xix

Part One: Preparing to Use 360-Degree Feedback 1

1. The ABCs of 360-Degree Feedback 3

2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23

3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41

4. Using Interviews to Augment 360-Degree Feedback 69

5. Creating Champions: Selling the Idea to Others in Your Organization 95

Part Two: Implementing a 360-Degree Feedback System 115

6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117

7. Holding Up the Mirror: Presenting the Feedback 145

8. Creating Lasting Change: Follow-Up Activities 177

9. Enhancing Performance Management Systems 203

Resource A: Examples of 360-Degree Feedback 227

Resource B: Checklist for Selecting a Questionnaire 273

Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277

Notes 287

Index 293