Wiley.com
Print this page Share

The Business-Oriented CIO: A Guide to Market-Driven Management

ISBN: 978-0-470-27812-3
Hardcover
256 pages
June 2008
List Price: US $52.95
Government Price: US $33.88
Enter Quantity:   Buy
The Business-Oriented CIO: A Guide to Market-Driven Management (0470278129) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Preface.

Acknowledgements.

Part One: The Fundamentals.

Chapter 1. In Search of Overhead Heroes.

Chapter 2. It Governance.

Chapter 3. It Strategy and Planning.

Chapter 4. Portfolio Management.

Part Two: Learning from the Best.

Chapter 5. Customer Management.

Chapter 6. Market Intelligence.

Chapter 7. Service-Offering Management.

Chapter 8. Performance Management.

Part Three: Pushing the Envelope.

Chapter 9. Organizational Competencies.

Chapter 10. In Search of Customer Service.

Chapter 11. Local Heroes.

Index.

Back to Top