The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent GrowthISBN: 978-0-470-24927-7
Hardcover
160 pages
December 2007
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Foreword ix
Acknowledgments xv
Introduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional xix
Chapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule 1
Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience 9
Chapter 3 Segmentation: The Supernova Non-negotiable 19
Chapter 4 Organization: Promises Made, Promises Kept 41
Chapter 5 Planning: Inspired Action 57
Chapter 6 Acquisition: Explosive Growth under Control 73
Chapter 7 Leading the Practice: Leaders Developing Leaders 91
Final Thoughts on Moving Forward 113
About the Author 117
Index 119
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