Designing for the Digital Age: How to Create Human-Centered Products and ServicesISBN: 978-0-470-22910-1
Paperback
768 pages
March 2009
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"Kim’s book is nothing less than a complete handbook for an
entire profession. Kim’s unique background in the practice,
pedagogy, and epistemology of the design business has given her the
experience needed to write the ultimate ‘how-to’ book.
Every step in this fascinating and multi-faceted discipline is
described in detail in simple, readable prose, richly illustrated
with examples taken from real products, real clients, and real
design problems. This book is comprehensive in its scope,
exhaustive in its depth, authoritative in its practice, and
priceless in its wisdom. I’ve no doubt that this will become
the most dog-eared, annotated and worn-from-many-readings volume in
your library." —Alan Cooper, bestselling author of The
Inmates Are Running the Asylum and About Face 3: The
Essentials of Interaction Design
"Kim is one of the brightest minds in the world of user experience design. Her work on Goal-Directed Design and persona development has set a standard." —Jared Spool, Founding Principal, User Interface Engineering